Live across 5 sectors

Human + AI customer journeys for the crypto age

Built for Web3, DeFi, iGaming, and digital finance companies managing trust, KYC, compliance, risk, support, and retention at scale.

Request Information How we operate

−54%resolution time · payments

96%service level, sustained

Web3 Fintech iGaming Exchanges DeFi Payments

Toeshee operations team working live support queues

The first outsourcing provider built for the decentralized economy.

Toeshee is the crypto-native customer-support partner purpose-built for the decentralized economy, operating customer support for regulated crypto, iGaming, and fintech businesses with risk management as the design principle of every workflow.

100+

Operations specialists

5

Sectors served

See how we operate

Five disciplines. One operating model.

Built for the workflows traditional support providers consistently fail to handle.

Support is an overlooked layer of crypto security. Our teams know on-chain activity, wallet mechanics, and the failure modes behind your highest-risk tickets.

L1–L3 triage and escalation aligned with your engineering teams. Platform errors, failed transactions, and smart-contract issues, handled with real technical fluency.

Fraud detection, investigation, and response that helps risk teams spot patterns and cut exposure across on-chain and off-chain activity. Trust is earned in operations, not policies.

Threat identification through monitoring, pattern detection, and chain-analysis signals, with structured response before minor signals become major incidents.

Operations aligned with KYC/AML, GDPR, EU regulatory frameworks, and PCI-DSS. Governed and audit-ready, because your auditors evaluate the support layer too.

Built for the industries that cannot afford to fail

Regulated fintech operations floor under continuous audit-ready process

Fintech

PCI-DSS, GDPR, and KYC/AML. Support built for continuous audit.

iGaming platform handling peak player volume events

iGaming

Peak volume, zero room for error. Support shapes retention and trust.

Crypto exchange trading operations tied to client custody and funds

Exchanges

Support tied to client funds and custody. Auditable by design.

DeFi protocol monitoring dashboard during incident containment

DeFi

Early detection and fast containment before issues turn critical.

Crypto payment processing infrastructure under risk-committee review

Crypto Payments

Stability under constant audit, without added regulatory exposure.

−54%

Resolution time reduction following Toeshee deployment

Crypto payment processor · 2025

96%

Service level achieved post-deployment, sustained

Post-deployment average

60%

Crypto-payment adoption reached within 24 months

Confidential iGaming client

Outcomes that moved the metrics

Methodology-led transformations with verifiable results.

Explore case studies

Toeshee customer-experience team driving a satisfaction turnaround

Customer satisfaction

50%+

DSAT at the outset

Sustained

Month-over-month decline

Consistent month-over-month reduction in dissatisfaction
Broke a long-standing plateau into a sustained improvement curve
A replicable operating model, deployable across programs

Toeshee quality analysts leading a calibration session

Quality transformation

88%

Quality score, from 78%

+10 pts

In-period gain

100%

Standards compliance

Quality score up +10 points, from 78% to 88%
Surpassed client expectations; full standards compliance
Quality elevated into a strategic driver of CX and performance

Operational insights for Web3 & iGaming teams

View all articles

Secure crypto support operations center

Crypto’s Overlooked Attack Surface

Security6 min read

Scaling crypto support operations floor

When Growth Outpaces Your Team

Operations5 min read

First crypto transaction with support guidance

Why Most Users Abandon Before Their First Transaction

Customer Experience5 min read

VIP concierge support host

VIP Player Support: Why Generic Queues Kill Whale Retention

iGaming6 min read

Wallet troubleshooting on a blockchain explorer

Why ‘My Crypto Disappeared’ Is Your Most Expensive Ticket

Build your career on the digital frontier

Join sharp people working at the intersection of Web3, DeFi, iGaming, and fintech, on the world's most demanding platforms.

See open positions Our culture

100+

Team members

6+

Open roles

95%

Retention rate

Toeshee operations team