Work that speaks for itself. Real results from real clients.

Regulated digital platforms. Scaled CX. Reduced incidents. Maintained compliance. Results cleared for external reference.

Toeshee crypto-fluent on-ramp and payment support lifting adoption for an iGaming platform Crypto-payment adoption
iGaming · Crypto Payments

From single digits to the mainstream in 24 months

A confidential iGaming client had crypto-payment adoption stuck in single digits, with support flooded by on-ramp confusion and "where's my money?" panic. With crypto-fluent on-ramp and payment support — wallet guidance, live funding assistance, and transaction troubleshooting — adoption grew to the majority of the player base within 24 months.

60%
Crypto-payment adoption, from 6%
24 mo
To reach majority adoption
10×
Increase in crypto users
  • Crypto-payment adoption grew roughly 10×, from about 6% to 60%
  • Sharp drop in lost-funds panic and on-ramp support tickets
  • Crypto payments moved from a niche option to the default
Toeshee customer-experience team driving a satisfaction turnaround Operational excellence
Customer Satisfaction

Breaking a satisfaction plateau at scale

A key client's dissatisfaction (DSAT) had held above 50% for months — capped by product limits and a stalled performance plateau. We led a structured, data-driven transformation: redefined success standards, enabled leadership, and ran root-cause analytics on a Six Sigma and COPC framework.

50%+
DSAT at the outset
Sustained
Month-over-month decline
  • Consistent month-over-month reduction in dissatisfaction
  • Broke a long-standing plateau into a sustained improvement curve
  • A replicable operating model, deployable across programs
Toeshee quality analysts leading a calibration session Quality transformation
Quality Transformation

Turning quality into a customer-experience engine

Delivered quality had trended below 80% with little analytical depth. We rebuilt the function on Six Sigma (TMI) and COPC standards, evolved Quality Analysts into customer-experience partners, and made reporting insight-led — what happened, why, and what to do next.

88%
Quality score, from 78%
+10 pts
In-period gain
100%
Standards compliance
  • Quality score up +10 points, from 78% to 88%
  • Surpassed client expectations; full standards compliance
  • Quality elevated into a strategic driver of CX and performance

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